The Need For Multilingual Call Centers

Business, Business Services.

Call center services - the next wave: multilingual call centers. While the market for English.

Call centers catering to the English speaking audience have been around for a while. - call centers is growing, the next wave of multilingual call center outsourcing is arriving from key. non - english - speaking markets like canada, germany, japan, france, netherlands and italy. With the expansion of the European Union with countries like Cyprus, Estonia, the Czech Republic, Hungary, Lithuania, Latvia, Malta, the Slovak Republic, Poland and Slovenia joining the IT revolution and many like. The need for multilingual call centers. Bulgaria, Romania and Turkey anticipated to join by 2007, there is a growing demand for pan - European call centers. which will operate not just in English but in many languages notably German, French as well as Spanish, Scandinavian and East European languages. The Next Wave. In the US too, with more people speaking different languages. especially Spanish, there is a demand for bilingual and multilingual call centers to cater to this segment of the. population.

According to Gartner, while the overall BPO market is expected to grow to$ 173 billion by 2007, a bulk of this. growth will come from Western Europe rather than North America. - the report estimates that the. The European BPO market alone is expected to. grow to$ 65 billion in 200 A recent report in the Financial Express stated that a number of German and French companies are seeking. multilingual call center outsourcing, for both voice and non - voice based services. French and German market could potentially grow to between 5% and 7% of the English speaking market. Indian companies have begun to recognize the potential for multilingual call center outsourcing. Outsourcing multilingual call centers to India.

HCL is setting up a. call center in Ireland for a pan European population and Bangalore based Msource has set up a Spanish language. call center in Tijuana( Mexico) . - companies like icici onesource, daksh eservices and, progeon. HTMT has announced plans to set up a call center in Mauritius to take advantage. of the French speaking population there. Tecnovate now offer some services in French and German while iGate offers services in Japanese, Italian and some, Mandarin South East Asian languages. One problem that India may face is the availability of non - English speakers. Promoting non english call center outsourcing in India. In India, though students often study. foreign languages like Spanish, not many can, French and German speak such foreign languages fluently.

With the increasing demand, such courses may soon be offered by Indian. - in a note. prepared by the hrd ministry in association with the indian bpo industry, there is a realization for a need to. impart non - english language skills. Educational Institutions. Karnataka( another state in Southern India) has. indicated in its IT policy that it will take measures to promote non - English businesses in the state. Tamil Nadu( a state in Southern India) has already indicated that it intends to create an. enabling environment for teaching of languages other than English. Another unique solution is slowly emerging.

They are providing. a ready stream of agents for bilingual and multilingual call centers. - with the growing awareness about india, there are a lot of young people. abroad, who would like to spend time in india and would like to take up a job while they are here. Given the cost benefits, the non - English market is seeking out Indian companies as potential vendors. Indian government taking initiatives to teach non - English skills, it is only matter of time, before India becomes a. major player in the bilingual and multilingual call center outsourcing segment. With the. To know more about" call - center - bpo. com" visit this site: http: //www. call - center - bpo. com.